Grievance Redressal.

We at Alchemist Asset Reconstruction Company Limited are committed to addressing stakeholder concerns in a timely, fair, and transparent manner. If you have any complaint / grievance, you may contact our Grievance Redressal Officer (GRO) through the channels below.

How To Reach Us - Email Us!

For quick communication, you may write to: gro@alchemistarc.com

Call Us

You can call our office at: 011-46562584
🕘 10:00 AM to 6:00 PM (Monday to Friday) (Except public holidays)

Write Us

You may submit a duly sealed complaint letter at our office address:

Grievance Redressal Officer Alchemist Asset Reconstruction Company Limited

A-270, 1st & 2nd Floor, Defence Colony, New Delhi – 110024

✅ Stakeholders are advised to obtain a dated acknowledgement of receipt from the office personnel at the time of submission.

Escalation Matrix (If Your Grievance Remains Unresolved)

If you are not satisfied with the resolution provided by the Grievance Redressal Officer, you may escalate your grievance as per the process below:

Level 1 Escalation

To: Chief Executive Officer & Managing Director

📞 011-46562581
✉️ ceo.md@alchemistarc.com
⏳ Timeline: Within 15 working days of receiving the initial response, if the resolution remains unsatisfactory.

Level 2 Escalation

To: Chairperson, Audit Committee


📞 011-46562580
✉️ audit.chairperson@alchemistarc.com
⏳ Timeline: Within 15 working days of Level 1 escalation, if the resolution remains unsatisfactory.

Level 3 Escalation

Reserve Bank of India (RBI) Ombudsman

If you are not satisfied with the resolution received, or if you do not hear from us in 60 days, you may escalate your grievance to the RB) Ombudsman through the following:

🌐 Online Complaint Filing CMS Portal: https://cms.rbi.org.in

✉️ Email crpc@rbi.org.in

📞 Toll-Free Number 14448 (09:30 AM to 05:15 PM)

🏢 Postal Address Centralised Receipt and Processing Centre (CRPC) Reserve Bank of India, Central Vista, Sector 17, Chandigarh – 160017

Tip for Faster Resolution

To help us assist you effectively, please mention the following in your grievance communication:

  • Your full name and contact details
  • Reference number / loan account details (if applicable)
  • Brief description of the issue
  • Supporting documents (if any)